HOSPITALITY CONSULTING

Revenue Management

We manage prices and hotel occupancy using the most advanced intern and extern analysis tools. Demand pattern, pick-up control, benchmarking, competitive set fixation and forecasting.

Distribution

Multichannel strategy.

Revenue strategy integration.

Negotiation consulting.

Promotional management.

Searching for new channels in target markets.

Operations

Business process reengineering.

Operational efficiency and effectiveness.

Dimensioning based on activity indicators Engineering menu.

Revenue management of F & B products.

Control  of customer satisfaction.

General Management

Sales and employment crisis, crisis of profitability.

Expansion and contraction.

Openings and closings.

Re-sizing.

Technological change.

Human Resources

Cultural change.

Organization.

Restructuring and collective bargaining.

Performance evaluation.

Compensation and employee remuneration.

IT
Strategic plan

Defunding and revising the Mission, Vision, Values, Strategic Lines and Strategic Objectives of the Organization  representing them in the Strategic Map.

Goals

We establish quantitative and measurable goals basing in the strategic objectives that would be reference points and budgets of the Organization at other levels.

Mentoring

Monitoring and supervision are necessary to maintain the effectiveness of the process activities, that is why we will establish systematic reporting deviations and project control.

Viability

Conceptualization.

Feasibility studies.

Business Plan

Business Plans.

Marketing Plans.

Upselling

Upselling programs.

Product design for room upselling.

Price management for in house services.

Remuneration and incentives.

Crosselling.

Marketing

Brand.

Attribute and product definition.

Customer tracking.

Loyalty programs.

Customer Relationship Management (CRM).

Communication and marketing plans.

Online marketing.

Big data.

Management Control

Business Intelligence.

ERPS.

KPIs and benchmarking analysis.

Financial ratios and analysis.

Dynamic budgeting and forecast.

Deadpoint.

Quality and internal control.

Mystery Guest.

Analysis

Through a business model analysis and a SWOT analysis we get a first trial of the organization functioning and its competitive position in the sector.

Financial

Debt restructuring.

New projects funding.

Feasibility analysis and business plans.

Management control and internal control.

Projects

Strategic Objectives should be driven through projects and processes that are key lever for achieving them on time and with assigned goals.

Scorecard

“What cannot be measured cannot be managed” according to this principle we would build a scorecard which would help us to measure the Organizational performance in the respect of the Strategic Objectives.

Mystery Guest

The Mystery Guest model is a mysterious client oriented to hotel companies that want to verify their quality service.

Work conditions, safety, work environment, staff motivation and efficiency are improved.

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